Job Description
Role Purpose
We are looking for a highly organized and proactive Business Operations & Client Success Lead to become the central coordinator of our fitness coaching business. This person will own lead management, client communication, team coordination, CRM management, and day-to-day operational execution.
The goal of this role is to reduce founder dependency and ensure smooth operations across leads, clients, trainers, nutritionists, freelancers, and interns.
Key Responsibilities
1. Lead Management & Follow-Up
* Monitor and respond to inquiries from Whats App, Instagram, Linked In, Email, and Website.
* Ensure every lead is entered into the CRM.
* Follow up with leads as per the sales process.
* Schedule consultation calls.
* Track and update lead stages.
* Maintain lead conversion reports.
2. Client Success & Communication
* Serve as the first point of contact for active cli...