Job Description
The Role
My client is seeking a Business Operations Consultant with FICA experience to attend to day-to-day customer queries and to manage and update the product feature backlog and new enhancements and developments, ensuring business unit readiness to support customers. This is a 6-month contract.
Responsibilities
- Attending to assigned queries in a timely manner.
- Meeting the set standards and adhering to the SLA’s.
- Liaising with resolver teams to ensure resolution of customer queries.
- Adhering to company set customer standards.
- Communicating adequately with both internal and external stakeholders.
Profile
Grade 12
1-2 years’ experience in a banking environment.
1-2 years’ experience in ticket management.
Experience in FICA will be advantageous.
Core competencies, knowledge, and experience:
Presenting and communicating information.
Problem-solving skills.
Project admi...