Job Description
Job Purpose:
Business Process Manager leads the strategic business process, reviews and improvement initiatives, and delivers innovative software development products aligned with management’s goals and direction.
Responsibilities:
- Implement the OE Framework across mall operations.
- Ensure the deployment and maintenance of standardized process documentation (SOPs, Work Instructions, RACIs).
- Drive achievement of SLAs for all standardized processes.
- Ensure compliance with internal and external audit requirements.
- Identify and escalate process risks and issues to the OE Lead.
- Manage and mentor Process Analysts, fostering skill development and performance.
- Partner with Tenants, Mall Operations, and Corporate Teams to ensure alignment of process improvements with business goals.
- Facilitate workshops, meetings, and feedback sessions to gather ins...