💼 Full-Time Position

Business Process Services Manager

🏢
Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.)
📍 parañaque, national capital region, Philippines
📍
Location
parañaque, Philippines
📅
Posted
June 30, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

About the Role


We are looking for an experienced and results-driven Business Process Services (BPS) Operations Manager to lead our Order Processing, Social Media Engagement, and Feedback Management teams. This role is responsible for driving operational excellence, leading high-performing teams, improving customer experience, and leveraging technology and AI-enabled tools to enhance business performance.


If you're passionate about operational leadership, continuous improvement, and delivering exceptional customer service in a fast-paced environment, we'd love to hear from you.

Key Responsibilities


  • Lead the day-to-day operations of Order Processing, Social Media Engagement, and Feedback Management.
  • Ensure service levels, productivity, quality, and customer satisfaction targets are consistently achieved.
  • Monitor operational performance and implement process improvements to enhance eff...