💼 Full-Time Position

Business Process Specialist

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AlphaESS
📍 Singapore, Singapore, Singapore
📍
Location
Singapore, Singapore
📅
Posted
May 30, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Summary

We are looking for a CRM Process Specialist (D365 CRM / SAP Integration) to support the implementation, optimization, and digitalization of customer-facing business processes across regional operations. This role will focus on Microsoft Dynamics 365 CRM projects while working closely with the internal SAP S/4HANA team to ensure smooth integration between CRM and ERP business processes.



Responsibilities

  • Gather, analyze, and document business requirements related to Microsoft Dynamics 365 CRM projects.
  • Configure and support D365 CRM functions and workflows based on business and operational requirements.
  • Support the digitalization and optimization of sales, customer service, and related business processes.
  • Conduct system testing, user training, go-live support, and post-implementation enhancement activities.
  • Prepare project documentation including business requirem...