Job Description
Time Type:
Full TimePosition:
BSS Control Tower BSA – Financial Services
Surname / Name:
Department / Location:
MNL ISSC - Business Support Services Control Tower
Substitute:
Line Reporting:
Business Support Services CT – Team Leader
Hiring Date:
TBD
Purpose of the role
New role
Last revision date:
27/3/2026
The Business Support Assistant is responsible for Control Tower Billing activities related updating and issuance of billing to the customer and/or cross trade partner. They must ensure the highest quality of service which includes compliance to KPI – Quality, Timeliness and Utilization / Productivity. They are expected to proactively communicate issues identified with the process and provide improvement suggestions.
Key Tasks & Deliverables