Job Description
Business Support Specialist
Make a Positive Impact
The Business Support Specialist plays a critical role in delivering exceptional service and operational support for business banking products and services. This position acts as a trusted advisor to internal and external customers, ensuring smooth onboarding, accurate product setup, and ongoing assistance.
An excellent Business Support Specialist must have good technical knowledge and be able to communicate effectively to understand problems and explain their solution. They must be resourceful and efficient in accomplishing tasks and meeting customers’ needs.
The Business Support Specialist is responsible for supporting the following products (but not limited to): Merchant Services, Commercial and Consumer Credit Cards, ACH, Wire Transfer Services, Remote Deposit Capture, Business Online Banking, Positive Pay & Smart Pay.