💼 Full-Time Position

Business Support Specialist, Technical Writer

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DSV
📍 Austin, Texas, United States
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Location
Austin, United States
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Posted
June 07, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

SUMMARY

The Technical Writer will work hand in hand with the SMEs to create simplified work instructions, playbooks and quality alerts by utilizing the client SOP’s and QAB’s. The Technical Writer will report to the Quality Department while supporting the Program Management & Leadership Teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES 
  • Receive SOP’s from the client and organize for transference to SWI templates

  • Write simplified SWI’s by utilizing SOP’s

  • Update SWI’s by working with site leadership, SME’s/Supes

  • Support teams in writing Playbooks for leadership roles or programs

  • Submit drafts to SME’s for approval

  • Track document update closure for timely implementation

  • Submit documents to document control

  • Support the quality team with internal audits

  • Other duties as deemed necessary by manager
    • SKILLS & ABILITIES

    Education & Experience: The s...