Job Description
RESPONSIBILITIES:
1. Production Support
◦ Provides assistance to application users in their daily production issues/help desk assistance and coordinate with appropriate unit such as IT Units and or external vendor for the resolution.
◦ Implements service level standards to ensure timely resolution of production issues.
◦ Assist in the implementation of production fixes such as
▪ Prepares and reviews Incident Report / Business Requirement
▪ Prepares and reviews Work Plan / Schedule
▪ Conducts UAT for production fixes needed
1. Leads UAT testing
2. Consolidates UAT documents
3. Performs EOD/parameter maintenance in testing environment
4. Conducts walk through with Business Unit for fixes implemented
▪ Prepares required documentation and sign-off needed for production implementation
◦ Provides update to Supervisor on resolution of issues.
2. Mai...