Job Description
Job Responsibilities
- Work closely with relevant departments such as Front Office Groups, Guest Relations, Paiza Services, Housekeeping, Facilities and In‑Room Dining to prepare and execute accordingly for Suite/VIP Guests
- Review guest comments, requests and complaints and resolve in a timely and professional manner; take personal responsibility to resolve issues and identify how to minimize reoccurrences with various stakeholders
- Hold regular meetings to review operational standards and guest feedback; brainstorm and decide on ways in which operational flow can be improved
- Attend briefing conducted by Supervisors and/or Asst. Managers at the start of each shift
- Manage respective tower operations and supervise operations of all areas
- Handle meet and greet of VIPs
- Plan, coordinate and manage staff and services to ensure the department functions efficiently and effectively according to established standards
- Mana...