Job Description
SUMMARY:
- POSITION INFO:
- Welcome and greet guests in a professional and discreet manner
- Escort guests to their accommodation and provide a full room orientation
- Deliver personalised guest services throughout the guest’s stay
- Attend to guest requests promptly and efficiently
- Coordinate guest preferences, special requests, and celebrations with relevant departments
- Arrange beverages and refreshments before scheduled activities
- Ensure exceptional food and beverage service standards are maintained
- Conduct detailed pre-arrival inspections of rooms and guest amenities
- Maintain accurate records of guest preferences and special requirements
- Follow up on guest requests to ensure complete satisfaction
- Communicate guest allergies, preferences, and special requirements to the relevant departments
- Engage professionally and confidently wit...