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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
- Welcome and greet guests in a professional and discreet manner
- Escort guests to their accommodation and provide a full room orientation
- Deliver personalised guest services throughout the guest’s stay
- Attend to guest requests promptly and efficiently
- Coordinate guest preferences, special requests, and celebrations with relevant departments
- Arrange beverages and refreshments before scheduled activities
- Ensure exceptional food and beverage service standards are maintained
- Conduct detailed pre-arrival inspections of rooms and guest amenities
- Maintain accurate records of guest preferences and special requirements
- Follow up on guest requests to ensure complete satisfaction
- Communicate guest allergies, preferences, and special requirements to the relevant departments
- Engage professionally and confidently with guests during their stay
- Ensure a seamless and memorable luxury gue...