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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Job Description
- Conduct troubleshooting for bug escalations.
- Participate in User Acceptance Testing (UAT) related to feature enhancements.
- Actively participate in Product meetings regarding feature enhancements.
- Identify gaps in IHS and Webchat systems for continuous improvement.
- Collaborate with various stakeholders to identify bottlenecks and launch Feature Request Forms (FRF) to trigger system improvements.
- Constantly identify innovative ways and recommend system enhancements to streamline operational processes.
- Maintain dashboards and create or translate reports via Looker Studio.
- Develop Standard Operating Procedures (SOPs) and process flowcharts.
- Create user sub-accounts in the Agent Operation Platform and Merchant Sub-Account Platform.
- Whitelist shops in Enhanced PFF, manage sub-accounts, and organize group shipments.
- Perform ratings and reviews migration.