Job Description
Position Title: Tier I Help Desk
Location: Camp Pendleton, CA
Position Type: Full-Time, Non-Exempt
Salary Range: $55,000 - $60,000
Security Clearance Requirement: Position requires an active security clearance
Years of Experience: 1-3 years related experience
Roles and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Responsible for being the first contact for initial point of entry for support requests within the 24/7 Tier 1 service desk at the Support Center. Tier 1 Analysts field calls, emails, messages, and web requests from Fleet Marine Forces and other DoD Agencies, help ascertain the nature of the request and attempt to resolve these requests using knowledge resources or elevation to other internal or external organizations.
- Are part of the team delivering a professional and effective support ce...