Job Description
Job Title: Customer Service Manager
Location: Carlsbad, California, USA
Work Schedule: 3 days onsite / 2 days remote
Employment Type: Contract-to-Hire
About the Role
Responsibilities
Location: Carlsbad, California, USA
Work Schedule: 3 days onsite / 2 days remote
Employment Type: Contract-to-Hire
About the Role
We are looking for a motivated and detail-oriented Customer Service Manager to join our client's team in the service sector. In this role, you will contribute to leading customer support functions, optimizing end-to-end order management processes, and driving continuous improvement initiatives.
Responsibilities
- Lead and manage customer service and sales support teams to deliver exceptional service levels and operational efficiency.
- Oversee end-to-end order management processes, ensuring timely and accurate order entry, fulfillment, invoicing, and issue resolution.
- Serve as the primary business owner for Oracle Cloud and Salesforce Service Cloud capabilities used by the Customer Service organization.
- Drive c...