Job Description
Key Responsibilities
Assist customers with their accounts and general banking inquiries
Provide accurate, professional, and empathetic support via phone, email, and chat
Investigate and resolve fraud alerts and transaction disputes
Document cases clearly while following compliance and data security procedures
Escalate complex cases when necessary and collaborate with internal fraud teams
Requirements
Fluent in English (spoken and written)
Strong attention to detail and problem-solving skills
Ability to remain calm and professional in sensitive or high-pressure situations
Comfortable working with multiple systems and digital tools. TO APPLY EMAIL CV TO ; [email protected]