Job Description
Position: Call Answering VA
Number of hours: TBA (Part Time)
Schedule: Singapore Timezone
Key Responsibilities
Answer incoming calls and WhatsApp inquiries professionally and promptly
Schedule, confirm, and manage appointments using Google Calendar
- Provide general information such as:
Clinic/location details
Office hours
Doctors on duty
Available appointment slots
Price list and basic service inquiries
Escalate concerns, urgent matters, or questions outside the approved scope through screenshots and proper documentation
Handle emergency-related concerns appropriately and escalate immediately when necessary
Maintain accurate appointment records a...