Job Description
Call Center Account/Process Trainer (Taguig)
About the job Call Center Account/Process Trainer (Taguig)
Position: Account/Process Trainer (Taguig) | Onsite
Responsibilities:
- Training Needs Analysis:
- Accurately identify training requirements.
- Provide ongoing support on the floor to reinforce learning and enhance performance.
- Curriculum and Course Design:
- Demonstrate comprehensive understanding of course design processes from start to finish.
- Content Development:
- Show thorough knowledge of content creation and apply appropriate methodologies.
- Course Delivery:
- Use effective training techniques and methods to facilitate learning.
- Research Methodology:
- Possess basic understanding of research principles to conduct ethical and effective research with guidance.
Requirements: