Job Description
We are Hiring a Voice Customer Service Representative
who can deliver excellent customer support through inbound and outbound calls. The ideal candidate has strong communication skills, a positive attitude, and the ability to handle customer concerns with professionalism and efficiency.
Key Responsibilities
- Handle customer inquiries professionally via phone
- Provide accurate product, service, and account information
- Resolve issues and escalated when needed
- Document calls and follow procedures
- Maintain customer satisfaction
- Meet performance targets and support team goals
Qualifications
- Good verbal communication skills (English)
- Customer-service oriented, with patience and professionalism
- Ability to multitask and follow instructions accurately
- Willing to work on flexible shifts
- Prior BPO or call center experience is a plus but no...