Job Description
Call Center Agent - Blended Support - Rider Support Order Taking App Account
Location: On-site - Pasig
Experience: 1-3 Years Exp
Education: High/Senior High School
Employment Type: Full-time
Requirements
- At least Senior High School graduate or College Level
- Have at least 1 year experience in BPO industry
- College Graduates with no BPO experience are welcome to apply
- Basic English communication skills and well-versed in local language (Tagalog)
- Amendable working on a shifting schedule (dayshift, midshift & GY shift)
Key Responsibilities
- Handle inbound and outbound customer interactions via phone, chat, email, and in-app messaging
- Assist users with placing food orders, order modifications, cancellations, and refunds
- Provide support for app navigation, account setup, login issues, and payment conc...