Call Center Agent

Responsibilities

• Handle a high volume of inbound and outbound calls in a professional manner.
• Address customer inquiries, concerns, and complaints efficiently.
• Provide accurate information about products, services, and processes.
• Maintain customer records by updating account information.
• Follow communication scripts and company guidelines.
• Escalate complex issues to the relevant department when necessary.
• Meet performance targets (call handling time, customer satisfaction, etc.).
• Ensure customer satisfaction and build positive relationships.

Qualifications

• Proven experience in a call center or customer service role.
• Strong verbal and written communication skills.
• Ability to handle pressure and manage difficult customers.
• Basic computer skills and familiarity with CRM systems.
• Good problem-solving and multitasking abilities.