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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Job Responsibilities
- Handle inbound and outbound customer calls in a professional manner.
- Address customer inquiries, complaints, and service requests effectively.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve customer service processes.
- Achieve set targets and goals on customer satisfaction and response time.
Requirements
- Educational Qualifications: Bachelors degree in a relevant field preferred.
- Experience Level: 3-5 years of experience in a call center environment.
- Skills and Competencies: Excellent communication and interpersonal skills.
- Skills and Competencies: Ability to multitask and handle high call volumes.
- Qualities and Traits: Strong problem-solving abilities and customer-centric attitude.
- Working Conditions: Ability to work in a fast-paced and dynamic environment.
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