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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Description
- Manage inbound and outbound customer calls professionally and efficiently.
- Provide accurate information and guidance to customers on products and services.
- Resolve customer complaints and issues in a timely and satisfactory manner.
- Document all customer interactions and maintain comprehensive records.
- Collaborate with team members to improve service quality and customer satisfaction.
Requirements
- Educational Qualifications: Bachelors degree in any field.
- Experience Level: 13 years of experience in a call center or customer service role.
- Skills and Competencies: Excellent verbal communication and interpersonal skills.
- Qualities and Traits: Strong problem-solving abilities and a customer-oriented mindset.
- Responsibilities and Duties: Ability to work flexible hours, including evenings and weekends.
- Working Conditions: Comfortable working in a call ce...