Call Center Agent

KEY RESPONSIBILITY AREAS (KRA)

• Handles Both Inbound and Outbound Calls.
• Handles customer requests, complaints, billing inquiries and other related concerns with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
• Prepares complete and accurate work and update customer file.
• Communicates effectively with individuals /team in the program to ensure high quality and timely expedition of customer requests.
• Effectively transfers misdirected customer requests to an appropriate party.
• Demonstrates continued and consistent proficiency in most of the skill sets utilized within the Call Center based on WorldSource practices and operations.
• Communicates with customers using web -based tools and demonstrates the associated proficiency and grammar.
• May be assigned to work for another department depending on the business needs.
• May be required to work...