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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Description
- Handle customer inquiries and provide accurate information regarding services and products.
- Manage high volumes of inbound and outbound calls efficiently and professionally.
- Resolve customer complaints and issues with empathy and urgency.
- Document call details and follow up as necessary to ensure customer satisfaction.
- Collaborate with team members to improve overall service delivery.
Requirements
- Educational Qualifications: High School Diploma or equivalent
- Experience Level: 1–3 years of experience in a call center or customer service role
- Skills and Competencies: Proficient in English, strong customer service skills, and familiarity with call center operations
- Qualities and Traits: Excellent communication and interpersonal skills, ability to work under pressure, and a positive attitude
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