Call Center Agent - Telco Account

Call Center Agent – Telco Account

Location: Cebu City

Work Setup: Onsite



Job Description

We are hiring Call Center Agents for a Telco Account. The role involves helping customers with billing concerns, account inquiries, technical issues, and service-related concerns while providing excellent customer service.



Responsibilities

- Answer customer calls and inquiries

- Assist with billing, account, and service concerns

- Provide basic troubleshooting for mobile or internet issues

- Resolve customer concerns or escalate when needed

- Record customer interactions accurately

- Meet performance and attendance goals



Qualifications

- At least Senior High School graduate

- With or without BPO experience

- Good English communication skills

- Basic computer skills

- Customer-focused and willing to learn

- Willing to work onsite in Cebu City

- ...