💼 Full-Time Position

Call Center Agents at HCS Affiliates Group

🏢
Confidential
📍 Kenya, Kenya, Kenya
📍
Location
Kenya, Kenya
📅
Posted
May 27, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Description

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.


Call Center Agents

  • Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit Call Center Agents ,who will be a key point of contact between the company and their customers.

  • The main task is to coordinate live rider operations and ensure daily performance against a range of KPIs.

    • Location: Preferred candidates should be residing along Waiyaki Way.


    PRIMARYRESPONSIBILITIES:

  • Monitor, anticipate and manage the live operation to ensure a great user experience.

  • Manage real-time fleet capacity.

  • Lead the communication with the fleet for ongoing orders.

  • Give structured and action able daily feedback to the ops managers.

  • Ensure a smooth operation by coordi...