💼 Full-Time Position

Call Center Associate

🏢
NTT DATA North America
📍 manila, metro manila, Philippines
📍
Location
manila, Philippines
📅
Posted
June 26, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Req ID:

We are currently seeking a Call Center Associate to join our team in Metro Manila, Quezon (PH-QUE), Philippines (PH).

Responsibilities

  • Act as the first line of support for customer issues and service requests.
  • Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication.
  • Accurately document all incidents and actions taken in the ticketing system.
  • Perform basic troubleshooting for hardware (e.g., printers, tablets), software (mobile applications), and connectivity issues (Bluetooth, Wi-Fi).
  • Follow scripted resolutions and standard operating procedures from the Knowledge Base.
  • Resolve customer issues within defined SLAs (Service Level Agreements).
  • Escalate unresolved issues to Level 2 or specialized technical teams with detailed documentation.
  • Ensure high levels of customer satisfaction by providing friendly, efficient,...