Job Description
Job Description
We are seeking Customer Service Representatives for a Non-Voice Account to assist customers through chat, email, and messaging platforms. You will provide accurate information, resolve inquiries, and ensure professional service without the need for phone communication.
Key Responsibilities:
-Respond to customer inquiries via chat, email, or messaging platforms
-Provide accurate information on products, services, or account details
-Resolve questions or concerns professionally and efficiently
-Document all interactions and updates in the system
-Escalate complex issues to supervisors when necessary
-Meet quality, productivity, and customer satisfaction metrics
Work Schedule & Training:
-Shifting schedules, including nights, weekends, and holidays
-Full paid training on non-voice processes and company systems
What You’ll Gain:
-Hands-on experience in non-voic...
We are seeking Customer Service Representatives for a Non-Voice Account to assist customers through chat, email, and messaging platforms. You will provide accurate information, resolve inquiries, and ensure professional service without the need for phone communication.
Key Responsibilities:
-Respond to customer inquiries via chat, email, or messaging platforms
-Provide accurate information on products, services, or account details
-Resolve questions or concerns professionally and efficiently
-Document all interactions and updates in the system
-Escalate complex issues to supervisors when necessary
-Meet quality, productivity, and customer satisfaction metrics
Work Schedule & Training:
-Shifting schedules, including nights, weekends, and holidays
-Full paid training on non-voice processes and company systems
What You’ll Gain:
-Hands-on experience in non-voic...