Job Description
Permanent
Sentosa
5 days work week
Salary up to $2500
Job Responsibilities- Responsible for the daily operations of call center ensuring service is consistent and in accordance to establishment standards
- All phone calls and enquiries must be answered with specific timeliness by applying correct etiquettes and standards
- Partnering with respective immediate departments to meet established standard prior to their requirements
- Monitor telephone system problems and record in log sheet
- Prepare and update CTE for the following day
- Taking IRD order and tray clearance
- Accommodate and expedite all telephone and HOTSOS requests in congenial manner within 2 minutes of request
- Answer department telephone within 3 rings, using proper telephone etiquette
- Provide callers with accurate information on hotel facilities and services
- Accept and record wake-up call reques...