Job Description
Call Center | Healthcare Agent | HMO on Day 1
Caldwell Communications Consultancy Philippines
On-site - Pasig No Exp Required High/Senior High School Full-time
Job Description
Medical Reimbursement
Government Mandated Benefits
Insurance Health & Wellness
Health Insurance, HMO
We are seeking Healthcare Customer Service Representatives to provide support for patient inquiries, insurance questions, and service-related concerns. Ensure accurate information and quality service at all times.
Responsibilities
- Respond to patient and client inquiries via phone, chat, or email
- Provide guidance on healthcare services, claims, and coverage
- Assist with form submissions and claim processing
- Document all interactions accurately
- Escalate complex issues to supervisors when necessary
- Maintain service quality and satisfaction metrics