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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Description
- Handle inbound and outbound calls ensuring high-quality customer service.
- Resolve customer queries and issues effectively and efficiently.
- Document all interactions with customers in the required systems.
- Meet and exceed individual and team performance metrics.
- Provide feedback to management on customer issues and concerns.
Requirements
- Educational Qualifications: Diploma in a relevant field.
- Experience Level: 35 years of experience in a call center or customer service role.
- Skills and Competencies: Excellent communication and interpersonal skills.
- Responsibilities and Duties: Ability to multitask and work under pressure.
- Qualities and Traits: Strong problem-solving skills and attention to detail.
- Working Conditions: Comfortable working in a fast-paced environment.
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