💼 Full-Time Position

Call Center Manager - Automotive

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Sydsen
📍 centurion, city of tshwane metropolitan municipality, South-Africa
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Location
centurion, South-Africa
📅
Posted
June 06, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description


SUMMARY:
Looking for a skilled Call Center Manager with 5-10 years of experience in the automotive sector to lead our customer resolution team. Manage daily operations, customer complaints, service quality, and team performance. POSITION INFO:

Call Center Manager - Automotive

Reporting to: Managing Director Location: Centurion

Duties and Responsibilities:

  • Lead and manage the automotive customer service team
  • Handle escalated customer complaints and service issues
  • Monitor call center KPIs and ensure compliance with standards
  • Analyze customer feedback to enhance service quality
  • Collaborate with stakeholders to resolve customer concerns
  • Prepare operational reports and conduct training sessions
  • Implement process improvements for efficiency and customer experience
  • Manage workforce planning, scheduling, and performance