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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities
- Develop and execute recruitment strategies to ensure timely enrollment of qualified participants in accordance with study protocols.
- Lead and manage day-to-day call center operations (on-site and remote), ensuring efficiency and high performance.
- Set clear performance targets; coach, motivate, and develop team members to deliver exceptional participant experience.
- Monitor call center metrics and recruiter performance daily; implement corrective actions to meet service and enrollment goals.
- Analyze recruitment data to optimize marketing and advertising strategies.
- Provide regular (daily/weekly) updates and reports on recruitment progress, performance metrics, and operational insights to management.
- Recruit, hire, train, and onboard call center staff to support study timelines and enrollment targets.
- Plan and manage staffing schedules to ensure adequate coverage and productivity across...