Job Description
Description
· Responds to a high-volume of incoming and outgoing telephone calls and faxed referral
· Coordinates care by scheduling, editing and maintaining routine patient physician appointments for new and returning patients.
· Facilitates communication between the patient and the physician or clinic
· Delivers expert knowledge regarding clinic-specific processes
· Accurately documents and routes calls to the proper department
· Identifies urgent customer needs or operational issues, and escalates appropriately
· Works with care teams, patients, and outside facilities to obtain necessary information required for care.
· Communicates with the care team and support staff on various patient issues.
· Obtains and updates insurance information.
· Meets all regulatory and compliance standards
· Delivers high-level of customer servi...
· Responds to a high-volume of incoming and outgoing telephone calls and faxed referral
· Coordinates care by scheduling, editing and maintaining routine patient physician appointments for new and returning patients.
· Facilitates communication between the patient and the physician or clinic
· Delivers expert knowledge regarding clinic-specific processes
· Accurately documents and routes calls to the proper department
· Identifies urgent customer needs or operational issues, and escalates appropriately
· Works with care teams, patients, and outside facilities to obtain necessary information required for care.
· Communicates with the care team and support staff on various patient issues.
· Obtains and updates insurance information.
· Meets all regulatory and compliance standards
· Delivers high-level of customer servi...