💼 Full-Time Position

Call Center Operations Manager at 4G Capital

🏢
Confidential
📍 Kenya, Kenya, Kenya
📍
Location
Kenya, Kenya
📅
Posted
June 05, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Description

4G Capital (4th Generation Capital) is Africa’s fastest fintech providing ethical credit services to those who require it most. We provide rapidly accessible and affordable unsecured loans with strict affordability criteria to prevent unmanageable debt. Our customers are mainly small businesses and entrepreneurs who use our credit to grow their businesses …


Call Center Operations Manager

We’re looking for a strategic and performance-driven Call Center Manager to lead our sales, collections, and retention operations for a key digital lending product. This role is a critical driver of our revenue growth and customer success.


As the leader of our Nairobi-based call center, you will:

  • Own the full call center strategy—from sales conversion to customer retention

  • Manage high-performing teams across sales, retention & collections, and quality assurance

  • Use data and insight to design...