Job Description
Are you a dependable, detail-oriented communicator who performs with calm and precision when it matters most? Join ITCON Services, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed customer expectations.
We are seeking dedicated Call Center Operators to support emergency communication services for the National Institutes of Health (NIH) Call Center at the Center for Information Technology (CIT) in Bethesda, MD. In this role, you'll serve as the first point of contact for incoming communications managing high-volume calls and ensuring timely, accurate handling of both emergency and non-emergency requests in accordance with established protocols.
Available shift options include: 7:00 AM 4:00 PM, 8:00 AM 5:00 PM, 9:00 AM 6:00 PM, 3:00 PM 11:00 PM, and 11:00 PM 7:00 AM, Monday through Friday.
If you thrive in a fast-paced, mission-driven environment and tak...