Job Description
Overview
The American University in the Emirates is searching for an excellent Call Center Operator who will address and resolve inquiries, complaints, and concerns, ensuring high levels of satisfaction while maintaining the university’s reputation for excellent service. The role involves actively listening to students, empathizing with their challenges, and providing timely solutions.
Salary Range: AED 4,500 to 6,000 (subject to experience) with additional benefits.
Qualifications & Experience
- Bachelor’s degree in any field from an accredited university
- 1-3 years of experience in customer service or a related field
- Call center training or experience is preferred
- Must be bilingual (speaks English and Arabic fluently)
Skills / Training / Knowledge
- Very high degree of independence, responsibility, and judgment
- Maintains a professional image and relationships wit...