Job Description
**Job Specifications:**
- **Job Type:** Full-time
- **Company:** Innovative Medicine
- **Locations:** Pittsburgh, PA- **must live within 1.5 hours from location**
- **Pay Rate:** $30.00
- **Shift:** 8am – 8pm EST
Purpose:
The call center Quality Analyst will play a critical role in ensuring the program team provides the highest levels of patient experiences during interactions. This role also will monitor program activities / interactions to ensure compliance with all operating procedures including adverse event reporting, execute random and scheduled internal audits, facilitate various process and patient experience improvement initiatives, and evaluate ongoing effectiveness. The Quality Analyst will assist with contact center interaction monitoring, reviewing program performance, and working closely with the Operations Supervisors and program leadership to identify trends to achieve high patient experience results and optimal outcomes. This role ...
- **Job Type:** Full-time
- **Company:** Innovative Medicine
- **Locations:** Pittsburgh, PA- **must live within 1.5 hours from location**
- **Pay Rate:** $30.00
- **Shift:** 8am – 8pm EST
Purpose:
The call center Quality Analyst will play a critical role in ensuring the program team provides the highest levels of patient experiences during interactions. This role also will monitor program activities / interactions to ensure compliance with all operating procedures including adverse event reporting, execute random and scheduled internal audits, facilitate various process and patient experience improvement initiatives, and evaluate ongoing effectiveness. The Quality Analyst will assist with contact center interaction monitoring, reviewing program performance, and working closely with the Operations Supervisors and program leadership to identify trends to achieve high patient experience results and optimal outcomes. This role ...