Job Description
About the job Call Center Quality Manager - Alabang
TASQ is urgently looking to fill an on-site position for a Quality Manager (Alabang).
The pre-screening interview will be conducted over the phone.
About the job Quality Manager (Alabang)
Responsibilities
- Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance
- Leads significant process improvement projects
- Train / mentor personnel from other functions on quality tools and concepts and mentor AMs / GBs
- Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements
- Responsible for working closely with clients and operations team to carry out process improvement activities and facilitate best practice sharing and driving standardization
- Perform ongoing reviews to ensure compliance...