Job Description
Job Description
• Managing large amounts of inbound and outbound calls in a timely manner
• Following call center “scripts” when handling different topics
• Identifying customers’ needs, clarify information, research every issue and providing solutions
Qualification Required & Experience
• Diploma
• Track record of over-achieving quota.
• Strong phone and verbal communication skills along with active listening.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree
Location: Kanda, Accra
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