Job Description
Call Center Rep (salesforce exp needed) Location: Clifton, NJ (07014) Job ID: #72434 Pay Range: $19-21 Description:
+ Manage large amounts of incoming calls
+ Generate sales leads
+ Identify and assess customers needs to achieve satisfaction
+ Build sustainable relationships and trust with customer accounts through open and interactive communication
+ Provide accurate, valid and complete information by using the right methods/tools
+ Meet personal/customer service team sales targets and call handling quotas
+ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
+ Keep records of customer interactions, process customer accounts and file documents
+ Follow communication procedures, guidelines and policies
+ Take the extra mile to engage customers
Job Specific Requirements
+ Must be familiar with Micros...
+ Manage large amounts of incoming calls
+ Generate sales leads
+ Identify and assess customers needs to achieve satisfaction
+ Build sustainable relationships and trust with customer accounts through open and interactive communication
+ Provide accurate, valid and complete information by using the right methods/tools
+ Meet personal/customer service team sales targets and call handling quotas
+ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
+ Keep records of customer interactions, process customer accounts and file documents
+ Follow communication procedures, guidelines and policies
+ Take the extra mile to engage customers
Job Specific Requirements
+ Must be familiar with Micros...