Job Description
Call Center Representative
Location: East Syracuse, NY
Job ID: #71676
Pay Range: $16-19
Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law
Job Description
+ Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction
+ Build sustainable relationships and trust with customer accounts through open and interactive communication
+ Provide accurate, valid and complete information by using the right methods/tools
+ Meet personal/customer service team sales targets and call handling quotas
+ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
+ Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
Requ...
Location: East Syracuse, NY
Job ID: #71676
Pay Range: $16-19
Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law
Job Description
+ Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction
+ Build sustainable relationships and trust with customer accounts through open and interactive communication
+ Provide accurate, valid and complete information by using the right methods/tools
+ Meet personal/customer service team sales targets and call handling quotas
+ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
+ Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
Requ...