Job Description
Duration: 24 Months
Description:
· Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction.
· Build sustainable relationships and trust with customer accounts through open and interactive communication.
· Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas.
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents.
· Follow communication procedures, guidelines and policies.
· Take the extra mile to engage customers
What we help them with: