Job Description
Job Title: Contact Centre Executive Hospital Sector
Location: Mumbai
Department: Patient Services / Customer Support
Employment Type: Full-Time
About Us
Reliance Foundation Hospital Trust is a leading healthcare provider committed to delivering exceptional patient care and service excellence. We are looking for a dedicated and compassionate Contact Centre Executive to join our team and serve as the first point of contact for our patients.
Key Responsibilities
- Handle inbound and outbound calls in a professional and empathetic manner
- Schedule, reschedule, and cancel patient appointments
- Provide accurate information about hospital services, doctors, departments, and procedures
- Address patient inquiries, concerns, and complaints efficiently
- Maintain and update patien...