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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
- Provide exceptional customer service by handling inbound and outbound calls professionally.
- Assist customers with inquiries, complaints, and issues in a timely and effective manner.
- Document all customer interactions and ensure accurate record-keeping.
- Resolve customer issues using problem-solving skills and product knowledge.
- Collaborate with team members to improve service delivery and customer satisfaction.
Requirements
- Educational Qualifications: High School Diploma or equivalent.
- Experience Level: 1-3 years of experience in a call center environment.
- Skills and Competencies: Proficient in English language with excellent communication skills.
- Skills and Competencies: Strong customer service orientation and empathy.
- Skills and Competencies: Effective problem-solving abilities.
- Qualities and Traits: Excellent people sk...