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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Job Description
Job Summary:
- We are looking for experienced Customer Service Representatives to join our Travel Account team.
- As a CSR, you will assist customers with travel-related inquiries, including booking flights, hotel reservations, itinerary changes, cancellations, and providing travel advice.
- You will handle calls, chats, or emails professionally while ensuring a seamless customer experience.
Key Responsibilities:
- Assist customers with flight, hotel, car rental, and vacation package bookings
- Modify or cancel existing travel reservations per customer requests and airline/hotel policies
- Provide accurate and updated information regarding travel requirements (e.g., visas, COVID restrictions)
- Resolve customer issues efficiently and professionally within set timelines
- Escalate complex concerns to higher-level support or supervisors when necessary
- Meet...