Job Description
Description
Our client is a respected nonprofit dedicated to serving a diverse community. They are seeking a compassionate and service-oriented Bilingual Call Center Representative to provide critical support to clients, donors, and stakeholders in both Spanish and English, ensuring clear communication and a positive experience for all.
Key Responsibilities:
+ Respond to inbound calls and inquiries in both Spanish and English, offering support, information, and resources
+ Accurately document all interactions and maintain up-to-date records in CRM systems
+ Assist callers with program enrollment, donations, and general questions about the organization’s services
+ Resolve concerns, escalate issues as needed, and follow up to ensure client satisfaction
+ Collaborate with internal teams to relay information and address client needs
+ Participate in ongoing training to remain knowledgeable about services, community r...
Our client is a respected nonprofit dedicated to serving a diverse community. They are seeking a compassionate and service-oriented Bilingual Call Center Representative to provide critical support to clients, donors, and stakeholders in both Spanish and English, ensuring clear communication and a positive experience for all.
Key Responsibilities:
+ Respond to inbound calls and inquiries in both Spanish and English, offering support, information, and resources
+ Accurately document all interactions and maintain up-to-date records in CRM systems
+ Assist callers with program enrollment, donations, and general questions about the organization’s services
+ Resolve concerns, escalate issues as needed, and follow up to ensure client satisfaction
+ Collaborate with internal teams to relay information and address client needs
+ Participate in ongoing training to remain knowledgeable about services, community r...