Job Description
Description
Our client is looking for a customer-focused Call Center Specialist to join a growing team in Horsham, PA. This contract opportunity with permanent potential is ideal for someone who enjoys helping clients, managing service-related requests, and keeping records accurate in a fast-paced environment. In this role, you will support policy servicing, payment activity, and quote-related inquiries while partnering with internal teams to maintain smooth daily operations.
Responsibilities:
• Handle inbound customer interactions related to quotes, account servicing, billing questions, and policy updates with professionalism and care.
• Complete account and policy changes accurately while following established procedures and service standards.
• Review client files, payment details, and supporting documentation to confirm information is correct and up to date.
• Post, track, and reconcile payment activity to help maintain accurat...
Our client is looking for a customer-focused Call Center Specialist to join a growing team in Horsham, PA. This contract opportunity with permanent potential is ideal for someone who enjoys helping clients, managing service-related requests, and keeping records accurate in a fast-paced environment. In this role, you will support policy servicing, payment activity, and quote-related inquiries while partnering with internal teams to maintain smooth daily operations.
Responsibilities:
• Handle inbound customer interactions related to quotes, account servicing, billing questions, and policy updates with professionalism and care.
• Complete account and policy changes accurately while following established procedures and service standards.
• Review client files, payment details, and supporting documentation to confirm information is correct and up to date.
• Post, track, and reconcile payment activity to help maintain accurat...