Job Description
Description
We are looking for a Call Center Specialist to join a busy customer support team. This contract-to-permanent opportunity is ideal for someone who thrives in a high-volume setting, enjoys helping customers, and can stay organized while managing multiple tasks throughout the day. In this role, you will serve as a key point of contact for service-related inquiries, coordinate with internal teams and field technicians, and help ensure each request is handled accurately from intake through completion.
Responsibilities:
• Respond to a large volume of incoming calls from customers and field personnel while delivering attentive and efficient service.
• Document service requests thoroughly and enter accurate work order details into the company system.
• Review completed jobs and finalize work orders with careful attention to correctness and completeness.
• Distribute daily assignments to technicians after schedules have been con...
We are looking for a Call Center Specialist to join a busy customer support team. This contract-to-permanent opportunity is ideal for someone who thrives in a high-volume setting, enjoys helping customers, and can stay organized while managing multiple tasks throughout the day. In this role, you will serve as a key point of contact for service-related inquiries, coordinate with internal teams and field technicians, and help ensure each request is handled accurately from intake through completion.
Responsibilities:
• Respond to a large volume of incoming calls from customers and field personnel while delivering attentive and efficient service.
• Document service requests thoroughly and enter accurate work order details into the company system.
• Review completed jobs and finalize work orders with careful attention to correctness and completeness.
• Distribute daily assignments to technicians after schedules have been con...